Your reference code:

Privacy Policy

Privacy Policy for Connect Simple Pty Ltd ABN 98 673 352 844,
Our Commitment to Privacy
At Connect Simple Pty Ltd ("Connect Simple"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with applicable privacy laws.
Scope of this Policy
This Privacy Policy applies to personal information collected by Connect Simple through our website (https://www.connectsimple.com.au/), over the phone, by email, or through other offline interactions. It also covers personal information collected when you use our Services or interact with our comparison tools integrated into third-party websites (referred to as "White Label Partners").
Personal Information We Collect
Connect Simple may collect various types of personal information, including but not limited to:
  • Your name, contact details (email address, mailing address, phone number), and previous contact information.
  • Payment details (handled securely by third-party payment processors).
  • Date of birth, occupation, and professional qualifications.
  • Sensitive information such as identification documents (e.g., driver's license, passport) if necessary for the provision of our Services.
  • Concession card details (if applicable for eligibility purposes).
  • Preferences, opinions, and survey responses.
  • Information related to your use of our Services, including browsing behaviour, device information, and location data.
  • Additional information you provide directly or indirectly through your use of our Services or associated platforms.
How We Use Your Personal Information
We use personal information collected by Connect Simple for the following purposes:
  • Providing and improving our Services, including comparison tools.
  • Responding to inquiries and providing customer support.
  • Marketing and promotional communications about our products and services.
  • Internal record-keeping, billing, and administrative purposes.
  • Conducting analytics, market research, and business development.
  • Compliance with legal obligations and resolving disputes.
  • Employment-related purposes if you apply for a position with us.
Disclosure of Personal Information
Connect Simple may disclose your personal information to:
  • Energy & broadband retailers and other service providers as necessary to facilitate purchases or services.
  • White Label Partners where you use our comparison tools.
  • Third-party service providers for purposes like IT services, data storage, and marketing.
  • Our employees, contractors, and related entities.
  • Credit reporting agencies and regulatory authorities as required by law.
Overseas Disclosure
Personal information may be disclosed to parties outside Australia, and by providing your information, you consent to such disclosures. We take steps to ensure overseas recipients protect personal information in accordance with applicable privacy laws.
Your Rights and Choices
You have the right to:
  • Access and correct your personal information.
  • Object to direct marketing and unsubscribe from communications.
  • Request restriction of processing or deletion of your information.
  • Lodge a complaint with the relevant authorities.
Security of Personal Information
Connect Simple implements appropriate physical, electronic, and managerial measures to safeguard personal information from unauthorized access, disclosure, or misuse. However, we cannot guarantee absolute security of transmitted information.
Cookies and Tracking Technologies
We may use cookies and web beacons to enhance user experience and for analytics. You can manage cookie preferences through your browser settings.
Links to Third-Party Websites
Our Services may contain links to third-party websites not covered by this Privacy Policy. We are not responsible for the privacy practices of these websites.
Amendments to this Policy
Connect Simple may update this Privacy Policy from time to time by posting revisions on our website. Please check periodically for updates.
Contact Us
If you have questions or concerns about our Privacy Policy or wish to exercise your privacy rights, please contact us at:
Connect Simple Pty Ltd ABN 98 673 352 844
7 Merrafields Ct, Taylors Lakes Vic 3038
Email: privacy@connectsimple.com.au